Frequently Asked Questions

What is the address of the cottages?

Flint Cottage is 2 George Street, Sheringham.
White Cottage is 4 George Street, Sheringham.
Postcode for both is NR26 8ED.

How far are the cottages from the shops/beach?

The cottages are situated in the “ old town “ and are an easy few minutes walk from the main shopping street “ Station Road “ and the beach promenade, also the railway station is only 5 minutes walk away.

How do I check availability and tariff?

Select the page for the property you are interested in and select the availability calendar – these are updated regularly and enable you to see periods already booked, you can then select an available date – click on “enquire” which will generate an enquiry form for your details – simply fill in the required fields, click “submit “ and the form will be emailed to us to respond with the tariff for your chosen dates – or if you do not use email- just ring us – on 07966 398245.

How much deposit will I have to pay?

Our Standard Terms require a minimum deposit payment of 30% – 50% ( subject to time of year ) of the tariff for the period, this will be advised at the time of booking.

The exceptions are:

  • If you book within 6 weeks of the start date we will require payment in full at the time to secure your booking.
  • If made before 31st August, “Early booking“ for a period in the following calendar year only requires a non refundable £100 pw deposit (£75 pw for previous guests ) unless for Bank Holiday periods when £100 will apply) to secure your dates, with 50% of the balance then due to be paid by 31st December of the booking year.
  • Any booking on a special offer tariff must be paid in full at the time.

We will be flexible and happy to discuss individual circumstances.

Why is the Early Booking Reservation Deposit non – refundable ?

The early booking deposit is a nominal sum allowing you to reserve dates usually many months in advance- more than 12 months in some cases. If the booking proceeds this deposit becomes part of the tariff, it is not a separate fee. However if you cancel at any stage this deposit is non refundable even if you have paid in full and even if we successfully re-let ( see cancellation terms ) , this is because the dates have been reserved for you usually for a lengthy period and have not therefore been available to other potential guests, who have had to book elsewhere. Unlike other holiday businesses who take debit/credit card payments we cannot recover the ” unpaid” part of the normal deposit being usually 50 % of the tariff, and we have to re advertise to try and recover the lost booking. See also “ payment in advance” below

Cancellation :

See booking terms and conditions , (excepting any government travel related reasons for which a full refund will be given)

What else do I have to pay?

Nothing – the tariff we quote you is fully inclusive of heating, electricity, bed linen, and provision of bath and hand towels for your use. If you choose to bring your own bed linen a small discount will be made relating to the laundry cost.

We do not charge additional booking or service or cleaning fees, or for pets.

The tariff we quote you is what you pay ( valid for 7 days or agreed period eg checking holiday booking with employer )

How do I make a booking?

Use our ” contact ” link at the top of the page to fill in required dates with your name and contact details, once we have confirmed the availability of your chosen dates with you and tariff we just need your full name, address and postcode (by email or phone) so that we may mail our booking confirmation  to you for signature ( this requirement doesn’t apply to previous guests ) and return with the required deposit payment if by cheque, or our bank details are on the booking form.

Tariff quotes are valid for seven days ( see booking terms and conditions)

You may also make a booking through Sykes Holiday Cottages ( our agent @ ref 945583/4 see “online booking” item below

Can I bring my dog/s ?  ( NOTE other types of pet not allowed )

Yes we are dog owners ourselves so we are happy to accept most breeds  (there is no additional charge) – usually up to 3 or 4 depending on breed (up to Labrador size) is no problem – for larger breeds or more than this number please contact us to discuss your requirements. Important: Please see our  “DOGS POLICY“ link which gives more information on our conditions of accepting dogs. Guests bringing pets other than dogs without permission will be asked to leave immediately with no refund.

Can I take my dog on the beach ?

Yes all year however there is a restricted area where dogs are not allowed during the summer months- but just a short walk along the promenade will take you to long stretches of sand accessible at low tide. Sheringham is very ” dog friendly ” and many pubs and some cafes will allow well behaved dogs on leads -with their owners!

What car parking is available?

The parking is “ on road “ however there are no parking restrictions on George Street, New Road or several surrounding roads. You may have to unload then find a space on arrival day as Saturdays and summer periods can be busy, however you will be able to park outside your cottage within a short time (parking is on opposite side of road only, as road is narrow).

A large car park ( free overnight ) is only a few minutes walk away near the station if you need it run by North Norfolk District Council , a weekly permit may be purchased from the pay machine for 24 hour parking. Or in advance of your visit, you can purchase online a short stay parking permit from North Norfolk District Council which covers most car parks operated by them in the area.

Can I bring my battery powered e-bike/ scooter to the cottage?

Sorry no, due to the high fire risk and cost of charging , but also the cottage doesn’t have the space to accommodate these items. The only exception is disability aids , strictly by prior agreement.

Do you have cot/high chair/stairgate available for small children?

Yes, all of these are available in the cottages, but please specify on  booking as they need strictly to be reserved in advance. Only ONE travel cot is available, so we recommend that parents bring their own if possible particularly for babies.

An additional stairgate is provided for dogs.

Is there more detailed information available about the properties?

Yes, see the “Access Statement” available to download and view on each cottage details page.

A “floor plan“ showing the layout is also shown for each cottage (Flint and White Cottages have almost identical layout).

Is WI-FI available?

Yes both cottages have wi-fi, this is provided to guests free of charge, for personal use only.

The service provider is BT, however we cannot guarantee broadband connection.

Can I make a provisional booking?

Yes, if you are seriously considering a particular date and need to consult with friends/family we can usually provisionally reserve the dates for you for up to 48 hours subject to agreement.

Once we have posted the booking forms to you we allow a minimum 7 days for you to confirm by returning the forms and deposit.

Can I book a short break?

Yes, short breaks (from 3 nights) are available all year – however due to demand for weekly bookings in the peak summer period we are normally unable to accept bookings more than 6 months in advance for peak seasons May to September, although it may be possible to book a short break in these months at shorter notice if we have received a cancellation and is subject to availability. We do try and be as flexible as possible to accommodate your requirements. Due to changeover costs of housekeeping and laundry we can quote 2 nights however this will be the same tariff cost as 3 nights, but if you can’t stay a 3rd night then you will be usually able to have a later departure time, or early arrival.

What is your changeover day?

Our normal changeover day for peak season weekly bookings for Flint Cottage is a Saturday, and Friday for White Cottage, however we will try and be flexible for particular requirements especially outside these periods. Short breaks can start on any available day (see our calendar).

What time do I have to leave on departure day?

This is strictly by 10am unless agreed otherwise, ( flexible upto 20 minutes ONLY if we consent in advance) as we have to arrange housekeeping to ensure that we have adequate time to fully clean and prepare the cottage for the next guests. On a Sunday or Bank Holiday we may be able to be more flexible with departure time depending on any follow on booking.

Are you open all year?

Yes, 365 days, including Christmas and New Year.

Payment/How far can I book in advance?

We usually accept bookings upto 24 months in advance ( see “deposit” above ) however payment of deposit does not guarantee delivery of your holiday as there may be unusual or unexpected circumstances outside our control in which case we will offer alternative dates if possible or a full refund for all monies paid.

Do you provide towels?

We provide towels (bath sheet & hand) included in the tariff. Tea towels and kitchen hand towels are also provided as part of our linen service.

Can I bring my own sheets?

Yes, if guests have an allergy to particular washing powders etc please advise us at time of booking.  If guests wish to provide their own bed linen we will make a small discount to the tariff to allow for laundry costs.

Where can I see a map of the location?

Go to the relevant cottage page and at there is a map link.

Why don’t you display the tariff on your website?

Our price range is displayed for the year, and we offer a range of pricing dependant on time of year and number of guests staying (usually a discount will apply outside peak season if only 2 persons staying). Therefore it is helpful if you quote the proposed number in your party at the time of your enquiry so that we can be as competitive and flexible as possible. We are always happy to discuss any query with you on the phone- 07966 398245 – Max Flint.

How do I pay you?

Payment may be made to us by cheque or by credit to our bank account – whichever suits you – our bank details are provided on the booking form. To keep costs down we do not currently offer a service to pay by credit/ debit card (however see online booking item below ).

What if I have to cancel my holiday?

We strongly recommend that guests take out holiday insurance cover which includes cancellation cover. Whether we can refund you depends on the circumstances and notice period – our terms and conditions state that deposit payments taken are non-refundable. However, if we can successfully rebook the period we will refund you less a 10% administration charge.

How do I know you have received my payment?

We provide you with formal written confirmation of your booking, and receipt for each payment, on our headed notepaper.

Why don’t you take online bookings?

Online booking systems require specific arrival / departure changeover days and we prefer to offer flexibility to accommodate our guests requirements. However we now also partner with Sykes Holiday Cottages as our agent who DO take online bookings ( and offer low deposits subject to t&cs from time to time ) and credit/debit card payments if you prefer the security and payment options available booking through them. This arrangement does not affect your ability to book with us direct.

Can I book direct  with you after previously booking through Sykes Holiday Cottages ?

Yes, as you can see we also operate our own website and accept booking direct. However unlike Sykes we do not offer the flexibility of making payment by card, also Sykes offer more advantageous terms from time to time e.g. ” low deposit ” booking. Any booking made through Sykes Holiday Cottages is manged by them e.g. amendments and cancellations and subject to their published policies and terms and conditions.

What if I need to arrive late? 

Access to all cottages is by key safe, so a late arrival time is not a problem, you may arrive at any time after 3pm. Earlier arrivals may be arranged subject to previous guests departing time.

Can I gain access to the cottage early?

We state the earliest arrival time ( usually 3pm unless advised otherwise )  to ensure that we have had adequate time to fully prepare your cottage after guests have departed in the morning. However if we can let you in early we will – take our number 07966 398245 with you when travelling so you can ring us and check, or we can text you if a mobile number is provided.

How do I know that my booking is safe and secure if I have not stayed with you before?

We also address this point in detail on our “news” page – these days concern about “online scams” affecting holiday accommodation is quite rightly of high importance when booking your holiday. Whilst we regularly receive payments from guests direct into our bank account (we don’t take card payments – see above) this is only an option, payment by cheque is equally acceptable.
AND you do not need to pay us anything until you have received our letter of confirmation and booking form in the post. The only exception to this is if the booking is of very short notice before the start date – when a bank transfer payment may be necessary as we will not have time to process cheque clearance times.

Also please note that under Data Protection legislation we only retain your details for reference to your booking and for NO other purpose, NO information is passed onto third parties.

Please feel free to ring us on our BT landline for any extra reassurance required – this is our home number – 01553 812132.

What if I have a complaint ?

We make every effort to provide comfortable facilities which are clean , as advertised and meet all required safety standards, however mistakes or faults can occur so if you have a concern about anything in our cottages we request that you kindly advise us immediately by phone or email so we have an opportunity to put matters right. This may involve a visit by ourselves, our housekeeping staff or our contractors to effect a repair. On the very rare occasion that the issue cannot be rectified during your stay to your satisfaction we will discuss a resolution with you but ONLY if the matter has been reported to us ( and / or our agent Sykes Cottages if booked through them ) before your departure.

And finally – what about safety ?

We are fully compliant with current legislation regarding fire and electrical safety protection, and provide a “ fire and safety” folder of information in the cottage. For any question or further information required do not hesitate to contact us.

How do I ask another question?

Click “Contact” on our home page – this will open in to an enquiry form for you to complete which will be emailed to us, alternatively please ring the owner Max Flint on 07966 398245 to discuss any query you may have.

Please also see our detailed Flint Holiday Cottages Terms & Conditions (PDF) via the link on each cottage page.

Updated  2024